Best Redwood 5 Years Guarantee
Thanks to the value we build our products with; our quality department can guarantee our products up to 5 years in outdoor weather conditions with regular maintenance from our customer. That's why, in every product shipped from us, we attach important maintenance care information. This way, we make sure your furniture simple looks spectacular, just like the first day you receive it. Please read our maintenance care section on this webpage.
- Our furniture is guaranteed up to for 5 years against normal weather damage with proper maintenance care, should a timber rot and break before the expiration date of the warranty occurs; simply contact one of our representatives for a replacement part. (Subject to evaluation).
- Our redwood products may feature natural wood characteristics, such as limited knots and natural wood imperfections.
- Should a order arrive incorrect, we will correct it at no expense from the customer after receiving proof of the error by our company, but in case of error by our customers (wrong shipping address or mistake of product ordered, customer remorse.) every correction will be at customer's expense *freight company charges applies*.
- In case of shipping damage, you must notify both the shipping company and Best Redwood. If the purchase order was through a retail company, the retail company must place a new purchase order, to replace our mutual customer's order.
Standard Return Policy.
- Replacement parts requests must be submitted with 3 days of receipt of the item.
- You must notify the shipping company and Best Redwood of the damage at the moment you recieved the product.
- Returned items for credit carry a 30% restocking fee which will be deducted from your return/credit.
- Customized orders may not be returned for credit.
- Non Custom made items cancellation policy: we can process a cancellation up to 24 hours after the order is placed, a 15% cancellation fee will be applied. Once this period expires, we do not take cancellations.
- Custom made items cancellation policy: we can process a cancellation up to 24 hours after the order is placed, a 30% cancellation fee will be applied. Once this period expires, we do not take cancellations.
- We dont offer replacement parts on damaged items during assembly, so please be careful while assembling your redwood product.
- We are sorry but we do not offer refunds for customer’s remorse.
- If you have further questions regarding our guarantee or cancellation policy, please call us directly at 1-800-393-4128 or email us and we will assist you within 24 hours.